Manuela Nicoletti graduated in Business Economics from the University of Zurich in 2003. Attended the Lausanne Hotel School and was awarded the “Diplôme d’Etudes” in Hotel Management. During the following two years, Manuela gained professional experience as Food & Beverage Coordinator at the Park Hyatt in Milan, dealing particularly with the organisation of events at the restaurants of the structure. In 2006 she returned to Zurich as Head of Seminar and Events, as well as Member of the Board of Directors of the “Europa Institut ander Universität Zürich”. In autumn 2008 Manuela Nicoletti joined Ticino Turismo as Country Manager Switzerland and Germany. She took on responsibility for the Market Department in 2012, as well as for the Product and Content areas in 2014. Since November 2015, Ms Nicoletti has been Head of Marketing and she is a Member of the Board of Directors of the “Agenzia turistica ticinese” (ATT).
During ENTER2018 eTourism Conference, she will be presenting on the topic ‘On board concierge service: the trip starts while travelling’